Your Privacy Matters
Uha - Ultimate Home of Academia is committed to ensuring that your privacy is protected. This privacy policy explains how we collect, use, and protect any information that you provide when using our website and mobile application.
We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.
We may collect the following types of information to provide you with better educational services:
Personal Information
Name, email address, phone number, date of birth
Payment Information
Banking details, transaction history (encrypted)
Usage Data
Learning progress, course completion, test scores
Device Information
Device type, browser, IP address, operating system
Location Data
General location for content localization
Communication
Support messages, feedback, forum posts
We collect this information to understand your learning needs and provide you with personalized educational experiences.
We require this information to understand your needs and provide you with better educational services. Specifically, we use your information for:
- Service Delivery: Providing educational content, courses, and learning materials
- Account Management: Creating and maintaining your user account
- Payment Processing: Processing payments for courses and services
- Performance Tracking: Monitoring your learning progress and providing analytics
- Communication: Sending important updates, course notifications, and support responses
- Personalization: Customizing content and recommendations based on your interests
- Marketing: Sending promotional emails about new courses and special offers (with your consent)
- Research: Conducting market research to improve our educational offerings
- Legal Compliance: Meeting legal and regulatory requirements
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented comprehensive security measures:
Technical Safeguards:
- Encryption: All sensitive data is encrypted in transit and at rest
- Secure Servers: Data is stored on secure servers with restricted access
- Firewalls: Advanced firewall protection against unauthorized access
- Regular Updates: Security patches and system updates are applied promptly
Administrative Safeguards:
- Access Control: Limited access to personal data on a need-to-know basis
- Staff Training: Regular privacy and security training for all employees
- Background Checks: Thorough screening of personnel with data access
Physical Safeguards:
- Secure Facilities: Physical security measures at data centers
- Equipment Protection: Secure disposal of devices containing sensitive data
Despite our best efforts, no method of transmission over the internet is 100% secure. We continually review and enhance our security practices.
We use cookies and similar tracking technologies to enhance your experience on our platform:
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how you interact with our services
- Functional Cookies: Remember your preferences and settings
- Targeting Cookies: Deliver personalized content and advertisements
Managing Cookies:
You can control cookies through your browser settings. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may affect the functionality of our services.
By continuing to use our website, you consent to our use of cookies in accordance with this policy.
Our website and application may contain links to other educational websites and services. Important considerations:
- External Links: We are not responsible for the privacy practices of external websites
- Third-Party Services: We use trusted third-party services for payment processing, analytics, and communication
- Data Sharing: We only share necessary information with vetted partners
- Your Responsibility: Please review the privacy policies of any third-party sites you visit
Exercise caution when providing information to external websites. We recommend reading their privacy statements before sharing personal data.
You have the following rights regarding your personal information:
Right to Access
Request access to your personal data and understand how it's being used
Right to Rectification
Update or correct any inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Restrict
Limit how we process your personal information
Right to Portability
Receive your data in a structured, commonly used format
Right to Object
Object to processing of your personal data for marketing purposes
How to Exercise Your Rights:
- Email Request: Contact us at info@dawnbells.com
- Account Settings: Update preferences directly in your account
- Opt-out Links: Use unsubscribe links in marketing emails
- Support Ticket: Submit a request through our support system
We will respond to your privacy requests within 30 days and may require identity verification for security purposes.
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Retention Periods:
- Account Data: Retained while your account is active and for 2 years after account closure
- Learning Records: Kept for 5 years to maintain educational history and certificates
- Payment Information: Stored for 7 years as required by financial regulations
- Support Communications: Retained for 3 years for quality assurance
- Marketing Data: Deleted immediately upon opt-out request
Secure Deletion:
When data is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent recovery or reconstruction.
We do not sell, distribute, or lease your personal information to third parties unless:
Legitimate Sharing Scenarios:
- With Your Consent: When you explicitly authorize data sharing
- Service Providers: Trusted partners who help us deliver educational services
- Legal Requirements: When required by law, court order, or regulatory authority
- Safety Protection: To protect the safety of users or prevent fraud
- Business Transfers: In case of merger, acquisition, or sale of business assets
Third-Party Partners:
Our trusted partners include:
- Payment Processors: For secure transaction processing
- Cloud Services: For data storage and backup
- Analytics Providers: For understanding user behavior (anonymized data)
- Email Services: For communication and marketing
All third-party partners are contractually bound to protect your data and use it only for specified purposes.
We take special care to protect the privacy of children using our educational platform:
Age Requirements:
- Minimum Age: Users must be at least 13 years old to create an account
- Parental Consent: Users under 18 require parental consent for account creation
- Limited Data Collection: We collect minimal information from young users
Parental Rights:
- Access: Parents can review their child's information
- Modification: Parents can request changes to their child's data
- Deletion: Parents can request deletion of their child's account
- Consent Withdrawal: Parents can withdraw consent at any time
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
Your information may be transferred to and processed in countries other than India:
Transfer Safeguards:
- Adequate Protection: We ensure adequate privacy protections are in place
- Standard Contractual Clauses: Use of approved data transfer agreements
- Certification Programs: Partners must meet international privacy standards
- Regular Audits: We monitor compliance with international privacy requirements
By using our services, you consent to the transfer of your information to countries that may have different privacy laws than India, provided that appropriate safeguards are in place.
We may disclose your information in the following legal circumstances:
Legal Disclosure Scenarios:
- Law Enforcement: To comply with valid legal requests from authorities
- Court Orders: When required by court orders or subpoenas
- Regulatory Compliance: To meet educational and data protection regulations
- Safety Concerns: To protect users from harm or prevent illegal activities
- Fraud Prevention: To investigate and prevent fraudulent transactions
Business Transfers:
In the event that Uha is involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:
Update Process:
- Regular Review: We review this policy annually or when significant changes occur
- User Notification: We will notify you of material changes via email or app notification
- Website Notice: Updated policies are posted prominently on our website
- Effective Date: Changes become effective 30 days after notification
Your Options:
- Accept Changes: Continue using our services to accept the updated policy
- Opt-Out: Contact us to discuss your options if you disagree with changes
- Account Closure: You may close your account if you do not accept the changes
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.